Customer experience is the new battlefield.

Ready your troops.

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About Us

At Bold Ink Strategy, we believe that when what a brand promises is backed by employees and felt by customers, good stuff happens. Our mission is to help organizations unite their brand, employee and customer experience. We do this by optimizing customer interactions & business systems to help you achieve a guaranteed increase in returns. 

Our proven approach provides organizations with a simplified focus, more efficient processes and happier, more loyal customers. We work alongside your team to distill your brand's purpose, build it into your company culture and translate that into a consistent customer experience. 

You get a tangible, measurable customer experience program with guaranteed results and long-term staying power.

 

Services

 
 

CUSTOMER EXPERIENCE STRATEGY

The foundation for success as you shift focus to CX.

CUSTOMER EXPERIENCE DESIGN

Plan for delivery of efficient, friendly and effective customer experience.

 
 

CUSTOMER JOURNEY MAPPING

Insight into your existing customer experience in its entirety.

EMPLOYEE ALIGNMENT & TRAINING

Build a culture around your brand promise that everyone is behind.

 
 

BRAND PROMISE DEVELOPMENT

Define your commitment to customers and employees

CX RESULTS MEASUREMENT

Proof that it works.

 

 Customer-focused businesses are more likely to exceed their top business goals.

ADOBE & ECONSULTANCY

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Our Clients

Our respect for client confidentiality means there are some successes we simply can’t talk about but we are proud to share the following brands that we have worked with

 
 

Leadership

 
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LINDSEY TURNER, FOUNDER

Lindsey founded BOLD INK STRATEGY in 2014 after 15 years in sales & marketing across a variety of sectors. Ever committed to customer experience and process improvement, her journey led her to several senior leadership positions within well respected hospitality organizations. A committed brand builder, connector and collaborator, she has combined her experience in business and brand strategy with a positive spirit and passion for community in her consulting.

 

Ready to get started?

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